Delivery Information

Shipping Policy
Shipping Charges
At The Phone Guy, we offer Flat Rate shipping for all orders across Australia. 
Shipping Methods
All orders are delivered using regular Australia Post shipping services. All orders must be signed for on delivery, we do not allow parcels to be left unattended at the premise. If you are not present at the time of delivery, a postal card will be left at your premise and the parcel can be collected from the nearest Australia post office at a later time.
Shipping Destinations
We can deliver to all Australian residential and business addresses. Please specify your business name for orders to business addresses.
We currently deliver Australia-wide only. We currently do not ship to International addresses.
Shipping Timeframe
We strive to process and dispatch orders as quickly as possible, and this usually occurs within one working day of the order being placed. Please see below estimated shipping timeframes for your order to be shipped as occasionally there might be delays with Australia Post. Your orders will be delivered during normal business hours.
State Estimated Delivery Timeframe  
NSW & ACT 3 - 5 Working Days  
VIC 3 - 5 Working Days  
QLD & SA 3 - 5 Working Days  
WA, TAS & NT 3 - 5 Working Days  
Order Status & Tracking
After you have placed an order, you can follow the fulfillment status of your orders from the My Account section upon logging in. Once your order has been dispatched, an email notification will be sent to your email address with an Australia Post tracking number.
To track the shipping status of your order, please visit Australia Post's website. If you would like to speak to a representative, you can call Australia Post directly on 13 13 18.
Order Processing 
We process all orders on our website through our Secure Site SSL Certificates which work to protect the transfer of sensitive data using a 256-bit encryption. Once our banks approve your payment as part of their fraud checks the payment will be released and we will process your order for shipment.